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Program Management, Administrative, Operations, and Technical Services II (PACTS II) Overview.

PACTS II establishes a suite of Department-wide Indefinite- Delivery Indefinite-Quantity (IDIQ) contracts for non-IT services that will enable DHS to accomplish their mission objectives. As an awardee under PACTS II,  Harkcon will offer a broad range of services and solutions to fulfill component and departmental service needs. Harkcon is a prime contract holder under Functional Category 1 (FC1); Program Management and Technical services.

Contract No.: HSHQDC-16-D-P2005


For over a decade, Harkcon has helped our government clients achieve their project goals. While many of our veteran team members no longer don the uniform, we are just as committed to supporting our government clients as a means of continued support of our country. Our dedicated and diligent workforce delivers high value solutions to meet any complex project’s scope, schedule, and cost requirements. 


Since Harkcon’s inception, we have supported DHS through contracts with the U.S. Coast Guard, FEMA, CBP (FM&E Staffing Study), DHS Headquarters, DHS Chemical Facility Anti-Terrorism Standards (CFATS) Program, and DHS National Protection and Programs Directorate (NPPD). We understand the importance of DHS missions and responsibilities, safeguarding the American people.  Harkcon is as committed as ever to assist DHS to meet their mission.


In addition to Harkcon’s core capabilities, the extensive experience of our assembled team ensures complete coverage of the scope of needed capabilities on PACTS II.


Harkcon Points of Contact:

PACTS II Program Manager and Harkcon COO: Keith Curran,

PACTS II Contract Manager: Lauren Abell,

See PACTS II Press Release 

PACTS II Functional Categories.

Functional Category 2 – Administrative and Operations Services – NAICS Code 561110 

Administrative and Operations Services: The Contractor shall provide day-to-day office administrative support services, such as financial planning; billing and recordkeeping; and personnel. 

Additionally, the contractor shall provide a range of business operations support services to include letter drafting; document editing or proofreading; typing, word processing or desktop publishing; and other secretarial services, answering telephone calls and relaying messages to clients, postal and mailing services and one or more other office support services, such as facsimile services, and word processing services. 

Court Reporting and Stenotype Services: The Contractor shall also provide verbatim reporting and stenotype recording of live legal proceedings, and transcribe subsequent recorded materials and any other business support services, for example address bar coding services, bar code imprinting services, and mail presorting services. 

TechOp PACTS II webpage

Functional Category 1 – Program Management and Technical Services – NAICS Code 541611 

Program Management Services:

Administrative Management and General Management Consulting Services: The Contractor shall provide support services on administrative management issues, such as financial planning and budgeting, equity and asset management, records management, office planning, strategic and organizational planning, site selection, and business process improvement. Services under this functional category may also include but are not limited to that of general management consultants that provide a full range of administrative; human resource; marketing; or other management consulting services. 

Process, Physical Distribution, and Logistics Consulting Services: The Contractor shall also provide operating advice and assistance services in areas such as process, physical distribution and logistics; productivity improvement; quality assurance and quality control; inventory management; distribution networks; warehouse use, operations, and utilization; transportation and shipment of goods and materials; and materials management and handling. 

Technical Services: 

Engineering Services: The Contractor shall provide services in the support of physical laws and principles of engineering in the design, development and utilization of machines, materials, instruments, structures, processes, and systems. The assignments undertaken may involve any of the following activities: provision of advice, preparation of feasibility studies, preparation of preliminary and final plans and designs, provision of technical services during the construction or installation phase, inspection and evaluation of engineering projects and related services. 

Environmental, Technical & Other Scientific Consulting Services: The Contractor shall also provide support services to DHS components and HQ offices on environmental, scientific and technical issues. Construction services are not procured under PACTS II. The Contractor shall provide assistance in such areas as the control of environmental contamination from pollutants, toxic substances, and hazardous materials, identify problems (e.g., inspect buildings for hazardous material), measure and evaluate risks, and recommend solutions. The Contractor shall provide expertise support in areas, such as air and water quality, asbestos contamination, remediation, and environmental law. Also, the Contractor shall provide sanitation or site remediation consulting services. 

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PACTS II Teammates.

In addition to Harkcon’s own core capabilities, we have assembled a strong PACTS II team covering the entire span of PACTS II capability needs. Click a Teammate's logo to view their specific capabilities.

PACTS II FC1 Capability Requirements.

View specific PACTS II capabilities to see potential Harkcon teammates.

Administrative Management

Harkcon, Inc.; The AD Store; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; Dynamo; EnProVera; FGS; GST; ITP; Maximus; Signature Science; Subsystem Technologies Inc.; TechOp; The Panum Group; PotomacWave; VRC Corp.

Financial Planning and Budgeting

Harkcon, Inc.; The AD Store; Agile 5; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; Dynamo; EnProVera; FGS; GST; ITP; Maximus; Signature Science; Subsystem Technologies Inc.; TechOp; The Panum Group; PotomacWave;PwC; VRC Corp.

Equity and Asset Management

Bean Shen Corporation; Maximus; PwC; TechOp.

Records Management

Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; Dynamo; EnProVera; FGS; ITP; Maximus; The Panum Group; PwC; VRC Corp.

Office Planning

Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; EnProVera; FGS; ITP; Maximus; PwC; TechOp; VRC Corp.

Strategic and Organizational Planning

Harkcon, Inc.; ABS Group; Agile 5; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; Dynamo; EnProVera; FGS; GST; ITP; Maximus; Subsystem Technologies Inc.; TechOp; The Panum Group; PotomacWave; PwC; VRC Corp.

Site Selection

ABS Group; Agile 5; FGS; Maximus; PwC; Subsystem Technologies Inc.

Business Process Improvement

Harkcon, Inc.; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; Dynamo; FGS; GST; ITP; Maximus; The Panum Group; PotomacWave; PwC; TechOp; VRC Corp.

Human Resources

Harkcon, Inc.; DHA, Inc.; FGS; ITP; Maximus; PotomacWave; PwC.


The AD Store; ITP; Maximus; PwC.

Other Management Consulting Services

Harkcon, Inc.; ABS Group; Agile 5; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; DHA, Inc.; Dynamo; EnProVera; GST; ITP; Maximus; Subsystem Technologies Inc.; TechOp; The Panum Group; PotomacWave; PwC; VRC Corp.

Operating Advice and Assistance: Process, Physical Distribution and Logistics

ABS Group; Agile 5; FGS; ITP; Maximus; PwC; Subsystem Technologies Inc.

Productivity Management

Harkcon, Inc.; ABS Group; Areté Advisors LLC; Dynamo; FGS; GST; ITP; Maximus; The Panum Group; PotomacWave; PwC; TechOp.

Quality Assurance

Harkcon, Inc.; ABS Group; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; FGS; GST; ITP; Maximus; PotomacWave; PwC; Signature Science; TechOp; VRC Corp.

Quality Control

Harkcon, Inc.; ABS Group; Alliance Pointe LLC; Areté Advisors LLC; Crisis1; CSSI; FGS; GST; ITP; Maximus; PotomacWave; PwC; Signature Science; TechOp; VRC Corp.

Inventory Management

Harkcon, Inc.; ABS Group; DHA, Inc.; FGS; ITP; Maximus; TechOp.

Distribution Networks

Agile 5; FGS; ITP; Maximus; PwC; Subsystem Technologies Inc. 

Warehouse Use

Bean Shen Corporation; FGS; ITP; Maximus.

Operations and Utilization

Harkcon, Inc.; ABS Group; Areté Advisors LLC; FGS; ITP; Maximus.

Transportation and Shipment of Goods and Materials

ABS Group; FGS; ITP; Maximus.

Materials Management and Handling

ABS Group; Areté Advisors LLC; FGS; ITP; Maximus.

Services in Support of Physical Laws and Principles of Engineering in Design and Development; Use Machines, Materials, Instruments, Structures, Processes, and Systems

ABS Group; FGS; Signature Science.

Provision of Advice

Harkcon, Inc.; Alliance Pointe LLC; Bean Shen Corporation; Dynamo; ITP; Maximus; The Panum Group; PotomacWave.

Feasibility Studies

ABS Group; Crisis; GST; ITP; Maximus; PotomacWave; PwC; VRC Corp.

Technical Services During Construction or Installation Phase

       ABS Group.

Preliminary and Final Plans and Designs

ABS Group; Alliance Pointe LLC; FGS; GST; Maximus. 

Inspection and Evaluation of Engineering Projects and Related Services

ABS Group; Alliance Pointe LLC; CSSI; FGS; VRC Corp.

Control of Environmental Contamination (Pollutants, Toxic Substances, and Hazardous Materials)

ABS Group; PwC.

Inspection and Identification of Problems

ABS Group; Alliance Pointe LLC; Areté Advisors LLC; Crisis1; FGS; GST; ITP; PwC; VRC Corp.

Measure and Evaluate Risks

ABS Group; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; CSSI; Dynamo; FGS; GST; ITP; Signature Science; The Panum Group; PotomacWave; PwC; VRC Corp.

Sanitation or Site Remediation Consulting

ABS Group; FGS. 

Recommend Solutions

Harkcon, Inc.; ABS Group; Alliance Pointe LLC; Areté Advisors LLC; Bean Shen Corporation; Crisis1; Dynamo; FGS; ITP; The Panum Group; PotomacWave; PwC; VRC Corp.

SME in Air and Water Quality, Asbestos Contamination, Remediation, Environmental Law

ABS Group. 

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PACTS II Contract and Pricing Documents.

Click to open the following contract and pricing documents:

PACTS II Contract Wins.

DHS Science & Technology Directorate, FOIA and Privacy Act Services

Harkcon will provide program management support services for the Science and Technology Directorate's Privacy Office under the Department of Homeland Security's (DHS) Program Management, Administrative, Operations (Clerical), and Technical Services II (PACTS II) Indefinite Delivery, Indefinite Quantity (IDIQ) contract vehicle.


Contract Number: 70RSAT18FR0000041

Period of Performance: April 2018 through April 2019

USCG CG-711 Reserve Pilot Study

Harkcon will support a Reserve Instructor Pilot Study at Navy Flight School for the Coast Guard Office of Aviation Force (CG-711).  Specifically, we will perform a series of studies on the feasibility and benefit of establishing a Reserve Aviation Specialty for Officers.


Contract Number: 70Z02318FMAV31000

Period of Performance: September 2018 through September 2019

USCG 791 Cybersecurity

Harkcon will provide Cyber Capabilities Program Management and Technical Support Services for the Coast Guard Office of Cyberspace Forces Division (CG-791).


Contract Number: 70Z02318FMCC03600

Period of Performance: September 2018 through 2019 (with an additional option year out to 2020)

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