Training & Professional Development Solutions
train. develop. grow.
Harkcon is prepared to assist your business or organization with every aspect of your training and professional development needs, from analyzing training needs, to delivering the training, to evaluating the results of that training in the workplace. Harkcon brings exceptional capabilities and experience in performance-based training development and delivery and has a solid track record of delivering superior training, learning, and performance support products. Our experts employ Instructional System Design (ISD) in their approach to designing, developing, and deploying training. ISD provides a systems view for sound decision-making to determine the who, what, when, where, why, and how of a training program. The application of a systems approach ensures that training courses and the required support materials are continually developed to match the variety of our client needs in a rapidly changing environment.
Harkcon employs experts in instructional design, adult learning, distance learning courseware, learning management system design, job aid and training aid development, and delivering training, which enables us to provide the full range of training services, from total turnkey training programs serving thousands of potential learners to a single, straightforward course.
We bring proven experience providing front-end and diagnostic analysis; job task analysis; media/method selection; instructional design (instructor led, computer and web based, blended, self-directed, resident/nonresident); and performance support tool and job aid development.
Our training meets all SCORM (Sharable Content Object Reference Model), and Section 508 requirements and includes developing, producing, and implementing organization-conformant e-Learning. Harkcon employees have served on key working groups, including the Federal Government Distance Learning Association. Our Section 508 experts provide compliance guidance from design to delivery. Harkcon's instructional designers, programmers, and media experts ensure that you receive the right mix of media, method, and learning to support meaningful and realistic individual and team training experiences.
We produce cutting-edge training, and our ability to provide training for teams and individuals strongly supports you in providing cost-effective, realistic training that reinforces basic skills and knowledge, builds staff/unit cohesiveness, and reinforces decision-based learning.
Specific training and professional development services include:
TRAINING ANALYSIS, DESIGN & DEVELOPMENT
Harkcon's rigorous Instructional System Design (ISD)-based curriculum development process follows the industry-standard Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model. Our implementation of the ADDIE process is the foundation for all the training we develop to ensure that our training products support your program needs and goals. Our processes blend industry-recognized human performance technology (HPT) and ISD processes, methods, and tools with your requirements to ensure that workers who use our learning products emerge from training ready to apply what they have learned in the classroom.
Our use of HPT ensures the linkage between your desired goals and the training we develop, and is the foundation for the implementation of the ADDIE model. Furthermore, it ensures we meet your training needs in the most cost-effective manner with solutions that really link final performance improvements to your desired goals.
In the analysis phase, we perform a needs analysis to determine what the performance gap really is, and whether or not training will actually close the gap. We collect the necessary data for a task analysis using one-to-one interviews, facilitated group discussions, questionnaires and surveys, observation of the real or simulated tasks to be performed, work samples of required outputs, current performance, evaluation reports, and review of the essential task list. We also review the training materials you are already using to identify appropriate re-use material. Our ability to leverage existing material reduces redundancy, speeds the development of a new course, and injects cost-effective reusability from the very first stage of development.
In the design phase, we craft performance-based Terminal Performance Objectives (TPOs) and Enabling Objectives (EOs) that are directly linked to the analysis. We also identify where, when, and how training should occur and what resources are required, and we provide this to the client through a comprehensive training plan. We continually review design considerations throughout the entire process so that any changes in client or learner requirements are incorporated into the development and implementation phases.
Harkcon follows a development process based on the Agile software development methodology. We leverage the work done in the analysis and design phases and focus on rapid prototyping and work "sprints" focused on developing coherent pieces of courseware to significantly reduce the time to produce courseware and ensure close alignment with your expectations and requirements. The training plan enables the instructional designer to identify shareable content objects (SCOs), which "chunk" content at the lowest level of granularity without losing its context. Designing for reusability is an essential part of our process and makes it more cost-effective. Our experience has shown that rapid prototyping supports cost-effective production and higher student satisfaction.
We develop the smallest possible representative coherent piece of courseware to determine production alignment with final design plans. We mock-up finished courseware lessons/elements, thereby reducing the need for traditional storyboards that have proven difficult for non-training experts to interpret. We create short, functional pieces to test production strategies before creating major finished lessons/modules to reduce costs and maintain schedule.
A key element of our approach is regular and formal quality control during curriculum development. We conduct formative evaluations throughout the development process, including alpha and beta testing of e-Learning and pilot testing of classroom training, and we can conduct all four levels of summative evaluation as part of the training implementation process.
INSTRUCTOR DEVELOPMENT COURSE
Do you need to conduct internal training with your own technical subject matter experts (SMEs)? If so, then you, like many companies we work with, may want to help your SMEs transition from the technical workplace to the podium. Harkcon has a proven "off-the-shelf" Instructor Development Course (IDC) that is designed to quickly give technical experts the communication skills, instructor techniques, and course/class management skills they need to serve as high performing instructors. We routinely deliver this program to government, industry, and military participants in domestic and international settings. We tailor the program and content to meet the specific instructional needs of the instructors and the trainees they will serve. This is an intensive fast-track program that will help your SMEs become instructors skilled at helping their trainees to meet your program objectives via a trainee-centric positive process. The program varies from five days to two weeks depending on class size and end state objectives. Program variants include objectives tailored to face-to-face environments, live Web Based Training (WBT) skills and techniques, basic to advanced skills, and customer/program-specific objectives. Our IDC leaders can also train your senior instructors to deliver the program within your company or organization.
INSTRUCTOR LED TRAINING
Harkcon delivers Instructor Led Training (ILT) and e-Learning through methodologies that include stand up instruction, blended learning, and self-paced training.
Harkcon will provide you with seasoned professionals who are able to deliver performance support and training services that meet your needs and requirements. All Harkcon instructors will have completed our Train the Trainer (T3) Program, and we provide our instructors with a full array of technical support, ranging from information systems and media development to instructional systems support.
Our training delivery services focus on providing courses that enable you to quickly, reliably, and flexibly field graduates who are competent, confident, and able to perform their duties. We understand and are fully capable of performing the complete continuum of instructional tasks and duties associated with training delivery, including:
Generating, assigning, grading, and reviewing homework, lab assignments, and in-class exercises.
Effectively delivering performance-based instruction via facilitated group events, self-study/self-paced training, lectures, practical demonstrations and exercise (class and lab) simulations, role-plays, technology-based instruction (e.g., blended/hybrid instruction using synchronous and asynchronous instruction), and discovery learning.
Conducting performance measurements on instructors to determine instructor performance benchmarks, areas for improvement/strength areas, trainee performance relative to defined objectives, and delivery improvements.
Making regular recommendations (as needed) regarding improvement ideas for instructional materials, including course books, exercises, activities, lesson plans, instructor guides, handouts, supporting media and presentation materials, tests/quizzes including question batteries and hands-on skill test instruments, job aids, performance support tools, lab equipment/tools, and other instructional systems.
Using all four levels of summative evaluation to assess trainee accomplishment, including conducting assessments of trainee objective accomplishment using performance-based (hands-on and written) tests, quizzes, in-class learning checks, and labs.
Generating and providing certificates to trainees who successfully complete their course/area of instruction.
Providing performance-specific counseling, performance improvement steps and documentation, test results, progress check outputs, trainee questionnaires, and other summative evaluation findings.
Identifying and selecting technical subject matter experts (SMEs) for training projects or assignments as instructors. We have a deep bench of SMEs drawn from across government and industry specialty areas.
WEB-BASED TRAINING (WBT) AND E-LEARNING
Harkcon's instructional systems designers, media developers, programmers, and learning management system professionals create Sharable Content Object Reference Model (SCORM)-compliant WBT and e-Learning programs for delivery within your internal network and over the Internet to desktop, laptop, mobile, and cloud-based devices. Our teams are skilled at creating training and learning performance applications delivered via a broad range of learning management systems (LMS) and products. This includes creating courseware and learning products across all levels of interactivity and engagement for equipment training, software - hardware applications, "soft" skills, and general training topics. We can design and develop e-Learning applications for multi day/week courses down to small micro-learning applications for specific task and knowledge elements. Coupling e-Learning applications with job aids and electronic performance support system solutions will enable you to keep your workforce trained, ready, and available to meet task requirements without travel or class scheduling delays. e-Learning solutions include:
Self-paced (asynchronous) courseware that ranges from "take what you need and take it when you want" to full certification paths with defined schedule and progression paths. Typically delivered via a LMS, our asynchronous WBT and e-Learning products are engaging, interactive, and performance-based training applications equivalent to instructor-led programs. We can link them to testing, electronic performance support system, job aids, references, and other applications to ensure a complete learning experience.
Synchronous (live instructor-led) WBT that enables your instructors (or ours) to lead trainees through training programs using modern live WBT delivery systems and techniques. Our synchronous WBT solutions, when coupled with our IDC synchronous trainer web course, can provide your organization with a near-immediate capability to deliver high quality training by your SMEs across organizational networks and the Internet.
DRILLS AND EXERCISE DEVELOPMENT
Harkcon's drills and exercise development capability ranges from small team drills to multi-team/multi-event full-scale exercises. Our tabletop, functional, and full-scale exercises are a core corporate capability, and our ability to link exercises to training and objective evaluation enables participants to quickly assimilate lessons learned into improved practices and training. Our exercise staff expertly blends best practices and other requirements to create exercises that truly identify current performance, gaps between your current performance and where you want to be, and recommended changes. We work closely with your workers, training them to develop, execute, and assimilate best practices learned during their exercises. Our training needs assessment process can also include workshops, data reviews, and diagnostic tabletop-to-field exercises to help determine current and proposed concepts of operations. Our exercise development and delivery team includes Homeland Security Exercise Evaluation Program (HSEEP)-certified staff skilled at creating, delivering, and evaluating domestic and international exercises.
JOB AID & ELECTRONIC PERFORMANCE SUPPORT SYSTEM DEVELOPMENT
We understand that training may not always be enough to ensure that your workers have the knowledge and skills they need to perform to exacting standards. We know that there are times when every worker wished they had a tool that could help them remember whatever it was they needed to know, or perhaps they are great at what they do, but a simple tool could aid them in their performance even more.
Job aids and Electronic Performance Support Systems (EPSS) are the answer. These tools are simply guides with varying levels of procedure guidance used to shape or direct behavior. They are "storage places" for information other than human memory. Used on the job and accessed in real-time, job aids and EPSSs are guides that support the performance of your workforce.
They are, in fact, more reliable and consistent than human memory. We all forget details unless the details are reinforced frequently. Job aids and EPSSs help us remember details we might otherwise forget. Job aids and EPSSs can also be used to shape the performance of initial performance-based learning (mastery or memory), or as a performance-based refresher/re-learning tool when the performance is periodic.
And most importantly, we can develop job aids and EPSSs much faster than developing training materials designed for memorization. On top of that, we can train the use of job aids three to four times faster than training the same tasks for storage in human memory, while at the same time ensuring more consistent and standardized workforce performance.
We use Adobe RoboHelp© to create, edit, and publish professional quality EPSSs. Powerful features of RoboHelp© include context-sensitive help, dynamic HTML effects, hyperlinks, tables of contents, indexes, glossaries, and more. RoboHelp© is compatible with most Learning Management Systems, and with the use of our Adobe AIR© technologies, we can rapidly review the product through all phases of the development cycle.
We use our own competency-based ADComP™ Executive Coaching Model as the framework to assist senior executives in improving their awareness and performance. The foundation of ADComP is the fundamental belief that forward progress is all about lasting, positive behavioral change. A person's habits will ultimately determine his or her destiny; those small actions taken day after day, month after month, and year after year, will transport them to that place they have predetermined. Our goal with executive coaching is to help executives gain and strengthen those competencies that will support and define the "right" habits.
ADComP is simple, elegant, and unlike any executive coaching model you have seen. This four-phased approach is highly customizable, and therefore results in a unique coaching experience for each executive, as individual circumstances, backgrounds and goals are considered. A general description of the four phases follows:
Phase 1: Awareness
In the Awareness phase, we basically want to get to know you: who are you, and how did you get here? Using a variety of tools and techniques, we delve into the following: What is your professional background? What is your personal background? How self-aware are you? What are your personal and professional strengths and weaknesses? In this phase, trust and confidence are established between coach and executive, and all aspects of leader and leadership development are explored. We also clearly define roles and expectations.
Phase 2: Destination
In the Destination phase, our actions and activities focus on discovering and refining where the executive is headed in life. While some individuals have a very clear idea of this - with written goals and plans, etc. - others do not. No matter the case, the coach will assist in refining and/or developing the executive's vision over time, and will assist in keeping the individual on track. Goal setting and projection are two of several techniques used to articulate the destination.
Phase 3: Competencies
The Competency phase is the heart and soul of ADComP. Here we help the executive determine which competencies he or she needs in order to most efficiently and effectively move toward, and eventually reach, the destination described in Phase 2. Once the complete set of required competencies is identified, we conduct an assessment to determine which of those competencies is identified, we conduct an assessment to determine which of those competencies, and to what extent, the executive already possesses versus what the executive needs to move into the future.
Phase 4: Plan
In the Plan phase, we start with our understanding of personal competencies obtained in Phase 3. We put together, then set out on a course of action that will, through daily effort, make the executive better, stronger, and faster as he or she gains and/or improves needed competencies and moves toward his or her personal destination. The Plan will include specific and measurable milestones, and advice and guidance along the way.
Harkcon instructors are well-versed in emergency vehicle operations terminology and techniques and have administered the full spectrum of training through the use of lectures and hands-on demonstrations.
Harkcon has used concepts such as High Visual Horizon, Platform Stability, High Speed Cornering Techniques, and Precision Driving and have administered fundamental law enforcement driving concepts. Our instructors have utilized skill exercises including the Serpentine, Emergency (ABS) Braking, Emergency Lane Change, Precision Backing, High Speed Road Course (Day and Night), and the Precision Obstacle Course to fairly evaluate student performance.
Harkcon has also applied skill exercises involving distracted driving, urban/close-quarter driving and straight line reverse work to administer advanced law enforcement surveillance driver training.