Capabilities
JOB AID & ELECTRONIC PERFORMANCE SUPPORT SYSTEM DEVELOPMENT
We understand that training may not always be enough to ensure that your workers have the knowledge and skills they need to perform to exacting standards. We know that there are times when every worker wished they had a tool that could help them remember whatever it was they needed to know or perhaps they're great at what they do, but a simple tool could aid them in their performance even more.
Job aids and Electronic Performance Support Systems (EPSS) are the answer. These tools are simply guides with varying levels of procedure guidance used to shape or direct behavior. They're "storage places" for information other than human memory. Used on the job and accessed in real time, job aids and EPSSs are guides that support performance of your workforce.
They are, in fact, more reliable and consistent than human memory. We all forget details unless the details are reinforced frequently. Job aids and EPSSs help us remember details we might otherwise forget. Job aids and EPSSs can also be used to shape performance of initial performance-based learning (mastery or memory), or as a performance-based refresher/re-learning tool when the performance is periodic.
And most importantly, we can develop job aids and EPSSs much faster than developing training materials designed for memorization. On top of that, we can train the use of job aids three to four times faster than training the same tasks for storage in human memory. Finally, job aids and EPSSs can be revised faster than instructional materials thereby providing you with a "bigger bang for your training buck" while at the same time ensuring more consistent and standardized workforce performance.
We use Adobe RoboHelp© to create, edit, and publish professional quality EPSSs. Powerful features of RoboHelp© include context sensitive help, dynamic HTML effects, hyperlinks, tables of contents, indexes, glossaries and more. RoboHelp© is compatible with most Learning Management Systems, and with the use of our Adobe AIR© technologies and our spiral development process, we can rapidly review the product through all phases of the development cycle.