Capabilities
Front End Analyses
Just as with performance problems at the organizational level, attempts to resolve performance problems at the individual worker level often fail to achieve their intended goals because identified solutions are designed to treat only visible symptoms rather than underlying causes. When the root causes of a problem are uncovered and eliminated, the probability of eliminating problems is greatly enhanced. Front End Analysis (FEA) is the critical link between performance gaps and appropriate interventions at the worker level. The Harkcon W3 approach to conducting FEAs directly ties your work to improved performance by determining the effective design of solutions most appropriate for each specific situation.
Unlike analysis that starts with the solutions in mind and works from there to determine tasks and steps, our W3 approach starts with the goals of your organization. We use those goals as the basis for determining the job accomplishments required to meet those goals and the on-the-job behaviors (tasks and steps) required to complete the identified job accomplishments.
We focus on your expert performers - the people who make the difference in improving business performance. Through a combination of expert performer interviews and direct observation of how they do their work, we will complete our analysis of the world of work for your business. Our Mainstay™ software data analysis tool allows us to do that quickly and effectively, enabling us to design and develop customized solutions to distribute the special tools and tactics of the expert performers to the entire workforce through Electronic Performance Support Systems (EPSSs), job aids, training, and e-learning blended solutions.
But training solutions alone may not resolve your performance problems, so our W3 approach will also provide you solutions sets that include environmental performance supports such as work design, policy and technical manual updates and information technology improvements; motivation/incentive supports such as revised pay and benefit packages; and/or assignment/selection performance supports such as competency positions descriptions.
Harkcon can also assist you with implementing these solutions through our training design, development and delivery capabilities and our Competency Toolbox™ that enables you to directly link your workforce to your organizational goals and outcomes through customized personnel selection criteria, performance evaluations, career development plans, and training.