Case Studies

Training & Professional Development

Training is a key factor that impacts an organization's performance. Harkcon designs, develops and delivers customized training products to meet the needs of your business or organization. Training products include:

U.S. Coast Guard

Harkcon identified position-specific competencies for a variety of key operational and support positions at the newly established Coast Guard Sector field commands, then determined the performance and training needs required to meet the desired performance of each position, and finally designed and developed performance based training courses, job aids and OJT performance supports.

The solutions generated by this project – training courses, job aids, and on-the-job training (OJT) performance supports – have provided more than 1,500 personnel assigned to the 35 newly established Sector field commands the competencies required to successfully perform their jobs, as well as the appropriate performance measures to know if they're meeting mission requirements. The solutions bound and frame the training needs for the officers leading these field units to be able to respond to national and regional homeland security / national defense and natural disaster issues with maximum efficiency. These personnel attain proficiency in required competency areas through a comprehensive, blended learning solution that includes resident and non-resident training, job aids, and OJT. Because of such complete and high-quality training, the critical transfer of knowledge from the classroom to the operational environment occurs easily.

Most recently, Harkcon designed and developed e-Learning modules to assist Coast Guard personnel who conduct or review and approve personnel transactions that have an impact on the creation of Coast Guard financial data. This training, based on OMB Circular A-123 and other documents that guide and direct the Coast Guard’s Internal Controls Over Financial Reporting (ICOFR), will be required for Coast Guard personnel of various ranks and rates from military paygrades E-4 to O-6 as well as various civilian positions in locations throughout the country.

Florida State University

Florida State University – Learning Systems Institute (LSI) was the recipient of a $6.2 million grant from the U.S. Department of Homeland Security to develop a training curriculum for port security and other personnel to prevent, deter and respond to terrorist acts. The curriculum will be systematically implemented to ensure that all of the ports along the 95,000 miles of U.S. shoreline are protected.

Harkcon assisted LSI with the design and development of training modules to meet the needs of eight different jobs: security guard, security guard shift supervisor, port police, port police shift supervisor, facility security officer, first responder, port employee, and port authority.

Specifically, Harkcon instructional designers and subject matter experts:

Harkcon then pilot-tested the training programs and provided extensive formative evaluation and feedback on the training materials. Harkcon provided subject matter expert instructors for all the courses and coordinated the activities at each of the specified training sites, including identifying and arranging for all training sites; coordinating all the logistics to support the delivery of the training, including providing digital and paper copies of all Instructor and Student Guides and all other training materials and training aids; coordinating the availability of students; conducting daily de-briefs to provide feedback to LSI for modifying course material; and interacting professionally with course participants and training venue officials.

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