Case Studies
Competency Modeling & Management
Competencies are the core of human performance in the work place. We expertly analyze the workforce, identify job-related competencies, and apply them to various aspects of human resource systems. The result: We empower you to recruit, train, and evaluate based on those competencies.
U.S. Coast Guard
The U.S. Coast Guard has been seeking ways to improve the responsiveness and flexibility of the Officer Corps Management System to better meet the changing needs of the workforce. Harkcon provided a variety of tasks associated with this effort, including the analysis, design, and implementation of a service-wide Competency Management System.
The foundation for the Competency Management System was Harkcon's data-driven analysis of the legacy system used by the Coast Guard to manage its commissioned officer workforce (more than 6,000 personnel). Our efforts included an evaluation of system components including recruiting, training, education, assignments, promotions, and separations. Following interviews with key stakeholders, methodologies were developed to meet the needs of all stakeholders while conforming to Coast Guard HR IT standards.
Major recommendations included implementation of a Competency Management System for use across the entire Coast Guard workforce. This created a framework for identifying requirements attached to positions and attached acquired competencies to individual employees. Consequently, the Coast Guard is better able to strategically plan, with the ability to compare requirements to workforce capabilities and adjust training, education, recruiting, and retention policies as needed to mitigate gaps.
Commercial
The foundation of Harckon's Competency Toolbox™, our interactive web-based tool designed to empower you to recruit, train, and evaluate your personnel, is based on competencies. Harkcon has analyzed the work done in chiropractic practices to identify the competencies needed to meet the job requirements for positions needed to run those offices, such as the Front Desk Assistant, Insurance Specialist, and Officer Manager. We took those competencies and created a tailored and customized Chiropractic Competency Toolbox™ that is used in chiropractic offices around the country to recruit, train, and evaluate their staffs. Using the existing framework, Harkcon is nimbly prepared to create and customize a comparable Toolbox for any organization of any size in any industry.