Case Studies

Business Process Reengineering

We start with your organization's goals and expertly work to best define and improve the processes that form your business. Our goal is to improve your performance in terms of cost, services and speed. Our detailed analysis includes:

U.S. Coast Guard

Harkcon was asked to provide expert advice and consulting services to improve the quality, efficiency, alignment of resources to mission, and structure of select command elements of the Coast Guard's Deputy Commandant for Mission Support (DCMS) organization during a major organizational development effort directed by the Commandant of the Coast Guard. The overarching goal of the project was to reengineer the existing business processes and structure to produce a more efficient bi-level mission support system. The new organization and processes were required to receive and accurately interpret and execute headquarters policy and guidance, and at the same time interact with field level commands and staffs, resulting in improved delivery of mission support services.

Harkcon used business process reengineering techniques to capture current state operations, the desired state, and gaps between the two. We conducted business process analysis and re-engineering by small teams assigned specific areas of focus. Existing structure and work processes were flowcharted and potential problem areas and choke points in the new organizational structure were identified.

Customized solutions were identified and developed to close the gaps. Business processes were engineered to align with the new organizational structure functional statements. We designed a notional command structure, with particular emphasis on the leadership and reporting structure. A workforce plan was created and carefully monitored for accuracy as organizations were realigned within the notional organization. Throughout the project, Harkcon continuously assessed the alignment between strategic goals of the DCMS organization, and the delivery of services at the field level. The solutions generated by the project improved processes and procedures, created a more efficient organization using the same or fewer resources, and better aligned mission support objectives and service delivery.

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